Returns & Exchanges

At D.Franklin, we want you to be completely satisfied with your purchase. If your new fashion essentials aren't quite right, you have 30 days from the delivery date to request a return or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags remain attached and the products are in unworn condition.

• 3.
  Ship the Items

  Print the provided prepaid shipping label, attach it to your package, and drop it off at the nearest authorized courier point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship your exchange within 7-10 business days.